Customer Service Coordinator

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Locations and hours

• 150-4311 Viking Way Richmond, BC V6V 2K9 | Monday to Friday, 8:00 AM to 4:30 PM

Job Responsibilities

• Responsible for receiving and processing orders and adjustments by phone and email to complete customer orders.
• Provide courteous and efficient service including accurate order taking to customers to maximize sales and frequency.
• Complete daily production reports, route reports and customer invoicing for appropriate department leads.
• Coordinate customer inquiries regarding post-sales, non-technical issues, and transfer customer escalations to Supervisor.
• Assists in the coordination of customer accounts including outlining product details, price quotations, product availability and liaison with other departments in account setups.
• Advise customers accordingly of changes/delays including holiday closures, route modifications, etc.

Qualifications

• Minimum 1 year customer service experience (retail or call center)
• Excellent communication skills, both written and oral
• Good computer skills and experience with Microsoft Office tools
• Must be self-motivated and well organized
• College diploma an asset
• Experience in JustFoodERP system an asset

Why you should join our team:

• Full-Time starting immediately at $22.00/hour.
• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

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