Customer Service Consultant

Woods & Co are proud topartnerwith a well-established and highly regarded Australian organisation to recruit a Client Liaison Officerto join their growing Gold Coast team.

This is an exciting opportunity to join a professional, customer-focused business with a strong reputation in its industry and a genuine commitment to delivering an exceptional client experience.

You’ll be joining a supportive and high-performing team, working closely with clients across a range of channels and building strong, long-term relationships. This role would suit someone who is confident, personable and eager to develop their career in a professional client-facing environment.

What's in it for you?

$75,000 to $85,000 plus Super, based on experience

Permanent, full-time role in a stable and growing industry

Gold Coast (Mermaid Beach) location with on-site parking

Genuine autonomy with a clear path to greater responsibility

Join a close-knit, values-driven team with a strong reputation

What you'll do?

Manage the full client relationship for a loyal, repeat customer base

Process retail transactions in store, by phone and online, including cash handling and daily reconciliation

Maintain accurate client, inventory and transaction records within the ERP system (NetSuite)

Build and apply market knowledge of precious metals and cryptocurrency to support informed client conversations

Identify and escalation compliance risks

Contribute to team knowledge sharing, content and research initiatives

• Support broader business functions, including freight, stock and payments, as required

What you need?

1-2 yearsexperience in a similar customer service or client facing role

Proficiency in NetSuite or a similar ERP system

Strong interpersonal skills and a consultative, empathetic approach to client relationships

Confidence operating in a compliance driven, fast paced environment

Understanding of macroeconomic trends, commodities or precious metals markets highly regarded

Clear police and bankruptcy check

Full working rights in Australia

*Please note only shortlisted candidates will be contacted.

Woods & Co Recruitment is committed to building a diverse and inclusive workforce that values all backgrounds and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from culturally and linguistically diverse backgrounds, members of the LGBTQI community, people of all genders and people with disability.

Woods & Co specialises in recruitment for Sales roles. If this position doesn't suit you and you are looking for a new opportunity, we'd still love to hear from you at ****@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

#J-18808-Ljbffr