Customer Service Consultant
Group
Job Description
Ready for a role where customer service meets adventure? We’re on the lookout for passionate Part-Time and Full-Time Brand Ambassadors to join our growing team from mid-June! We're based in central Maroochydore, in our brand new office, with some flexibility to work from home. No insurance experience required - just great energy and a love of helping people!
The Rosters Full Time
To ensure we're there to support customers with any adventure, we're looking to fill the below rosters, with some flexibility available:
- Monday - Friday with a start window of 0700 - 1000 (37.5 hours per week) Part Time
- Monday - Friday with a start window of 0700 - 1000 (30 hours per week - 2x full time days and 3x 5 hour shifts)
- Saturday 5 hour shift and Monday & Tuesday working 7.5 hours with a start window of 0700 - 1000 (20 hours per week)
- Saturday 5 hour shift and Monday & Wednesday working 7.5 hours with a start window of 0700 - 1000 (20 hours per week)
- Saturday 5 hour shift and Monday & Thursday working 7.5 hours with a start window of 0700 - 1000 (20 hours per week)
Please note, you will need to be able to complete at least 3 weeks full time, onsite, training, Monday - Friday 0830 - 1600.
Who we are (and why you'll love it here!)
Through our brands, Club 4X4 and KT Insurance, we exist to protect the lifestyle of the outdoor adventurer - it’s our purpose! We’re passionate advocates for people to live their best life – and that includes our employees! We’re not your standard insurance company selling standard policies.
Think modified 4X4 or RVs & Caravans - the vehicles that get our customers off the beaten track and enjoying our beautiful country. Whether it’s a full lap of Australia or a weekend escape from the rat race, we love hearing about their adventures (and their vehicles!) so we can help them adventure with confidence.
What You’ll Be Doing
In this fast-paced and dynamic role, you’ll:
- Take inbound calls to assess customer needs by providing quotes or maintaining existing policies - absolutely no cold-calling
- Talk to our passionate customers about their specialist vehicles and exciting travels to tailor solutions for their needs
- Promote the benefits of our products and services to existing customers
- Deliver exceptional customer experiences
- Learn all about our amazing brands through comprehensive training and on-going support
- Be encouraged to provide feedback and suggestions to build the brand and customer experience
- Actively contribute to an engaged, collaborative and high-performing team environment
- Interact with our customers and immerse yourself in the outdoor adventurer lifestyle at Events and Shows
What will you bring to the role?
- A genuine passion for delivering great customer service
- Customer service experience in any industry – call centre or insurance experience is a bonus, not a must
- Strong verbal and written communication skills
- Confidence using MS Office (Teams, Outlook, Excel) and navigating systems
- Energy, resilience and a positive attitude
- A love for the great outdoors or adventure lifestyle is a plus - but not essential
What’s in it for you?
- Starting salary of $29.49 per hour + Super, with overtime, Saturday loadings, 6-monthly incentives - plus, as you grow with us, you’ll enjoy tenure bonuses and/or pay increases at 6, 12, and 18 months. Your adventure with us keeps getting better!
- Central location in Maroochydore
- A rotating roster to support our operating hours of 7am - 6pm AEST, Monday to Friday and 8am - 1pm Saturdays - no nights!
- A paid day off for your birthday!
- Significant discounts on our insurance products
- Employee Assistance Program
- A supportive work environment with a fun culture