Customer Service and Technical Support Representative
Sutherland Global Services SGS
Job Description
We are looking for English-speaking Customer Service Representatives to join an international customer support operation. Depending on your profile, you may support customers via phone or chat, or handle administrative/back-office tasks. Your responsibilities may include assisting customers with inquiries, providing information and updates, resolving basic issues, reviewing documentation, and ensuring a high-quality customer experience.
We are looking for people with strong communication skills, attention to detail, problem-solving abilities, and the flexibility to work according to the requirements of the assigned position.
What we offer:
- Paid training
- 42 hours per week
- Hybrid work opportunities after training and the required time in operations, depending on the assigned position and performance
- Two days off per week
- Competitive salary and performance-based bonuses
- Additional employee benefits
Requirements:
- English proficiency from B2 to C1, depending on the assigned position
- Strong communication and customer service skills
- Availability to work the schedule required for the assigned position
- Ability to work with phone, chat, and/or back-office processes
- Attention to detail and commitment to quality
- Previous customer service or BPO experience is a plus
The assigned position, schedule, and compensation will depend on your English level, availability, experience, and profile.
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