Customer Service and Operations Adminstrator

Customer Service & Operations Administrator

Location Greater Belfast Area (Ballygowan Road)

Part-Time | Permanent 20-26 Hours per Week | Flexible Working Hours Available

MPA Recruitment is delighted to partner with a well-established and highly respected manufacturing business in the Greater Belfast area to recruit a Customer Service & Operations Administrator.

This is an excellent opportunity to join a successful local employer renowned for its quality products, innovation, and outstanding customer service. The company offers a supportive and friendly working environment, with ongoing training, development opportunities, and genuine scope to grow within the business.

The Role

As a key member of the team, you will provide vital customer service and administrative support, helping to ensure the smooth day-to-day operation of the business. This varied role offers plenty of interaction with customers, suppliers, and colleagues, making it ideal for someone who enjoys working in a busy and dynamic environment.

Key Responsibilities

• Respond to customer enquiries and manage incoming telephone calls.
• Process customer orders accurately and efficiently.
• Provide HR and Health & Safety administrative support.
• Welcome and assist visitors, customers, and suppliers.
• Coordinate deliveries and liaise with transport and logistics providers.
• Support stock control activities and maintain accurate records.
• Update company databases and administrative systems.
• Work closely with production and warehouse teams.
• Carry out general office administration duties.
• Deliver excellent customer service at all times.

Our Ideal Candidate

• Previous experience in administration, customer service, or office support.
• Strong communication and interpersonal skills.
• Good IT skills and confidence using computer systems.
• Excellent organisational skills with strong attention to detail.
• A proactive, positive attitude and willingness to learn.
• Confident building relationships with customers, suppliers, and colleagues.
• Experience within a manufacturing environment would be advantageous but is not essential.

What's on Offer?

• Permanent part-time position (20-26 hours per week)
• Competitive salary of £13.50 per hour
• Flexible working arrangements to support work-life balance
• Comprehensive training and development opportunities
• Supportive and friendly team environment
• Opportunity to gain new skills and progress within the business
• Varied and rewarding role where your contribution will make a real impact

Working Hours

The company understands the importance of flexibility and is happy to accommodate variations in start and finish times where possible. This role may particularly suit parents managing school runs or individuals seeking greater flexibility within their working week.

If you're organised, customer-focused, and enjoy being at the heart of a busy operation, we'd love to hear from you.

Skills:
Customer Service Organisation Operations

Benefits:
Flexitime Paid Holidays Parking Pension Fund

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