Customer Service and Facilities Coordinator

Customer Service and Facilities Coordinator

Monday - Friday Rotating shift pattern of 07:00-15:30 and 10:30-19:00. However, flexibility may be required to meet business needs

£14.55 per hour

Free use of on site gym

25% off hot food in on site restaurant

Free hot and cold beverages on site

50% off travel pass to work

Great access from Cambridge South railway station

Park and Ride facilities to site

Free use of scooters and e-bikes within the Cambridge area to travel to and from work

Check your local transport links here

the destination you should input is

CB2 0AA

Customer Service and Facilities Coordinator - Cambridge Biomedical Campus, CB2 0AA - Permanent Full Time

Make a fresh start in a company that cares.

This is a

fantastic opportunityto join

Sodexo,a

global leader in Facilities Serviceswith over

430,000 colleagues worldwide,working at the state of the art

Global Headquartersof the

leading BioPharmaceutical company in the UKat the

Cambridge Biomedical Campus.

This is a

physically active role where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience.

You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours – ranging from schools to company executives.

If you’re looking for a role with variety, this could be the job for you!!!

What you'll do:

Be a friendly and professional first point of contact for employees, clients and visitors

Respond promptly to service requests and incoming communications

Be the first point of contact for the reporting of maintenance issues and trouble shoot or liaise with 3rd party contractors to resolve

Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections

Ensuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reported

AV troubleshooting in meeting rooms, events set up

Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces

Working in Food Service Areas, serving customers at Till points or serving delicious hot and cold foods

Proactively monitor and report Health & Safety matters

Collaborate with internal teams to deliver a seamless workplace experience

Be willing to be Cross trained to support a variety of areas of the operation

What you'll bring:

• Previous experience in a similar role or a hospitality, retail or hotel background
• Excellent interpersonal and communication skills
• A positive, energetic and proactive attitude witha passion for customer service
• Proficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)
• Strong organisational abilities and attention to detail
• Comfortable with engaging with members of the public including school children

What we offer:

• On-the-job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

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