Customer Service Analyst

We're Hiring | Customer Service Analyst

We are looking for a Customer Service Analyst to join our MP&L team, ensuring effective customer relationship management, production planning, and delivery performance.

Key Responsibilities

• Manage daily customer communication and delivery requirements
• Support production planning and finished goods inventory control
• Coordinate critical delivery situations with customers and internal teams
• Ensure data accuracy and resolve logistics-related issues
• Act as the link between customers and internal departments during new program launches

Profile

• University degree
• Previous experience in Logistics
• Fluent English is mandatory (German or French is a plus)
• Advanced knowledge of Microsoft Office applications
• Strong analytical, research, and problem-solving skills

🧩 Soft Skills

• Excellent written and verbal communication skills
• Ability to communicate effectively with stakeholders at all levels
• Strong customer-oriented mindset
• Critical thinking and analytical approach
• Negotiation and conflict resolution skills
• Team player with strong collaboration capabilities
• Self-driven, proactive, and accountable

⭐ Nice to Have

• Experience in a manufacturing or automotive environment
• Knowledge of production planning and customer logistics processes
• Experience managing customer delivery requirements and logistics incidents
• Additional language skills beyond English

If you're looking for an exciting opportunity in a fast-paced environment with direct customer interaction and cross-functional collaboration, we'd love to hear from you. Apply now or share this opportunity within your network!