Customer Service Analyst

• Own all customer post-sales support requests


• Track installation, repair, and maintenance cases to ensure timely service


• Escalate critical cases to partner teams for resolution


• Participate in meetings to align on ongoing projects and requests


• Proactively contact customers to identify potential dissatisfaction


• Develop action plans with the teams involved through to resolution


• Receive customer escalations to prioritize or expedite requests that fall outside the SLA

Requirements

• Completed or ongoing higher education in Business Administration, Telecommunications, Communications, Engineering, or a related field


• Knowledge of Microsoft Office


• Intermediate Excel skills


• Courses or training in Customer Relationship Management/Customer Service, Telecommunications, and/or Computer Networks are a plus

Core Competencies

Demonstrates expertise in customer post-sales support, ensuring timely resolution of service requests and effective communication with customers. Proficient in developing action plans and collaborating with teams to address escalations and maintain customer satisfaction.

Highest-signal resume keywords

• Customer Post-Sales Support


• Action Plan Development


• Customer Relationship Management


• Intermediate Excel Skills


• Telecommunications Knowledge

ATS Optimization Keywords

Hard Skills

• Customer Service


• Case Tracking


• Issue Escalation


• Problem Resolution


• SLA Management

Soft Skills

• Proactive Communication


• Collaboration


• Customer Satisfaction Focus

Industry Keywords

• Business Administration


• Telecommunications


• Computer Networks

Tools & Technologies

• Microsoft Office

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