Customer Service Agent - Retail
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Job Description
Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Richelieu Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS
More specifically, the main responsibilities of the position are to
- Service and sell products to walk-in contractors and retail customers
- Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close.
- Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed.
- Ensure accuracy of sales transactions
- Assist customers with product selection
- Ensure that the sales counter area and showroom are clean, organized, and stocked with products.
- Participate in product training sessions.
- Maintain a safe and healthy work environment for all employees and customers.
- Assist other counter staff during scheduled breaks and lunch periods.
- Assist with sales order picking.
Requirements
- High school diploma or equivalent.
- Experience in industrial/retail sales.
- Proficient in computers (Will train on Transworld specific systems)
- Knowledge of industrial fasteners and hardware preferred.
The Ideal Candidate Is a Person Who…
- Ensure counter staff has your support, this means being always visible for customer service .
- At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing.
- Assist with daily order picking
- Ensure inventory levels are adequately maintained in the showroom.
- Ensure all pickup orders created for the day are processed by days end. Using additional assistance from other counter staff when available.
- When necessary, provide order picking assistance to the warehouse staff.
- Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance.
- Assist the inside sales team with the phones only when required. They will provide the training.
- What we offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.