Customer Service Agent
Pergolux
Job Description
As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You'll Do
Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
Effectively manage competing priorities and stay organized in a fast-paced environment.
Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
What You'll Bring
Proven experience in a customer service role dealing with both internal and external customers.
Strong verbal communication skills with a confident and clear phone presence.
Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
Ability to remain calm, composed, and positive under pressure.
A collaborative team player attitude aligned with PERGOLUX's core values and culture.
Benefits
An international work environment in a fast-growing company with plenty of development opportunities.
Hybrid work model (80% on-site | 20% remote).
Ergonomic workstations and modern laptops (Apple or Windows).
Employee events (summer party, Christmas party, after-work gatherings).
Access to the Corporate Benefits portal.
Employee discounts on PERGOLUX products.
27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
A motivated and supportive team that helps each other.
Strong focus on professional development and skill-building.
Free drinks and snacks.
Employee referral program.