Customer Service Advisor with German

Customer Service Advisor with German

About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. In this role, you will be the first point of contact for customers, ensuring a high standard of service and a positive customer experience across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, and chat
• Provide accurate information about products, services, and processes
• Resolve customer issues efficiently, ensuring customer satisfaction
• Escalate complex cases to relevant departments when necessary
• Maintain accurate records of interactions in internal systems
• Meet individual and team KPIs (e.g., response time, resolution rate, customer satisfaction)
• Identify opportunities to improve customer experience and processes

Requirements

• Previous experience in customer service or a similar role
• Excellent communication skills (verbal and written)
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment
• Good organizational and time-management skills
• Proficiency in MS Office and/or CRM systems
• (Additional language) skills are a plus

What We Offer

• Competitive salary and benefits package
• Training and onboarding support
• Opportunities for career development
• Friendly and supportive team environment
• Flexible working options (if applicable)

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates 
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland