Customer Service Advisor

This role will be based on the university campus. We are also open to discussing flexible working arrangements.

Are you customer focused and dedicated to providing an excellent service? Do you have excellent organisation skills with the ability to plan and prioritise work effectively?

The University of Leeds is one of the top 80 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As the main point of contact for customers, you will be responsible for providing an efficient and helpful service at our fitness and sport complex at the University of Leeds. The University has invested £1.2M to expand 'The Edge' sports facility and provides state of the art fitness and class equipment, offering a range of classes and aquatics activities and 25 metre 8 lane swimming pool.

Working as part of our customer service team, you will be responsible for providing a range of information to customers, advising on available membership options, taking bookings, handling cash and providing assistance to the sales team when required. You will also assist to monitor the use of the facilities and contribute to the general operation of the service.

Working alongside the operational teams, our customer advisors play a key role in emergency situations, guiding customers, when necessary, out of the facility, and being the point of contact for emergency services.

You will have experience of working in a customer focused reception environment with a commitment to providing exceptional customer service. You will have excellent verbal and written communication skills, with the ability to develop effective relationships. With excellent planning, organising and prioritising skills, you will have the ability to work under pressure during challenging situations and resolve a variety of problems.

You will be required to work on a shift-based system, which includes the requirement for you to work early mornings, evenings, weekends, University closure days and bank holidays. You will be primarily based at one of our designated sports facilities, however, will be required to work at any of our sports facilities when required. Some of these facilities may include lone working or acting as key holder/supervisor from time to time.

Please see details of the University's Pre-employment Health Assessment within the Candidate Brief.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
• Health and Wellbeing: Discounted staff membership options at 'The Edge', our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

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