Customer Service Advisor
Stovax Gazco
Job Description
The Vacancy
Reporting directly to the Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise with other departments in order to provide excellent Customer Service.
Main Duties to Include
- Answering in-bound call from retailers with regards to orders and general enquiries.
- Processing customer orders received via fax, telephone or email.
- Issuing customers with Pro-forma/Invoices, order acknowledgments and general administration.
- Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
- Calculate customer discounts and carriage costs in relation to customer orders.
- Resolve any customer complaints which may have arisen, ensuring communication to the customer is timely, accurate and professionally managed.
- Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
- Support the field based Sales Teams.
- Develop a rapport with our dealer network and build relationships with immediate team, internal departments and customers.
Critical Qualities
- Possess excellent communication skills both verbal and written.
- Computer literate - with sound knowledge of Microsoft Office.
- Excellent time management skills
- Accurate and has an eye for detail
- Enthusiasm to learn new skills and ability to retain large amounts of product information.
- Ability to work on own initiative as well as a larger team.
The Company
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer
We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.
- 6.4 Weeks Starting Holiday - Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
- Generous
- Flexitime - Many of our office-based staff benefit from our generous flexi-time scheme.
- Free Eye Test - We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
- Positive working environment - We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
- Pension Scheme - You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
- Free Parking - We offer free dedicated on site parking to all our staff.
- Staff Discount - You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
- Provide Training - Our team are talented, knowledgeable, and always keen to provide training.