Customer Service Advisor + Stock Admin

The Customer Service Advisor & Stock Administrator is responsible for delivering efficient, accurate customer service while ensuring orders, stock, returns and related administration are managed effectively and within agreed timescales.

The role supports smooth day-to-day operations by maintaining stock availability, coordinating logistics and documentation, and working collaboratively with the wider team to maintain high standards of service, quality and compliance.

What You'll Be Doing:

• Manage stock replenishment and maintain required safety stock levels.
• Process local and international orders, returns, credits, invoicing and credit notes accurately and on time.
• Pick, pack and dispatch customer orders within agreed timescales.
• Maintain safe, secure, clean and organised warehouse and storage areas.
• Coordinate imports, customs/import agencies, couriers and delivery services.
• Manage stock documentation, inventory checks, purchase orders and related records.
• Provide management information, analyse customer feedback/complaints and support reporting requirements.
• Ensure compliance with health & safety, quality, vigilance and waste-management procedures.
• Drive continuous improvement across warehouse, customer service processes and systems.
• Support the Customer Service team through collaboration, cross-training, product knowledge development and team cover.

What Experience & Skills You Will Need:

Essential

• Strong logistic knowledge (senior profile) experience required (3 years minimum)
• Ability to work to tight deadlines with accuracy and detail.
• Able to communicate verbally and in writing in French and English
• Intermediate to advanced Excel skills and confident use of MS Office

Desirable

• Experience dealing with imported goods
• Proven track record in a customer service role in medical devices
• Knowledge of ERP system
• Knowledge of Data protection, Cyber security, and anti-money laundering policies
• Experience in warehouse handling / goods packaging

What We Can Offer You:

• Comprehensive global benefits package
• Wellbeing allowance
• Annual programme of fun events
• Being part of an organisation you can be proud to work for changing the lives of millions of people!

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