Customer Service Advisor

Job Description

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Customer Service Advisor
Location: Ayrshire
Salary: up to £27k
Job Type: Permanent, Full-Time

\n Are you a confident communicator who enjoys helping people and making a real difference to customers?

\n We are currently recruiting for a Customer Service Advisor to join a growing team based in Ayrshire. This is a fantastic opportunity for someone with experience in customer service, retail, hospitality, contact centre or a similar environment who is looking for a stable, permanent position with excellent training and development opportunities.

\n As a Customer Service Advisor, you will be responsible for providing a high level of support to customers, handling a variety of enquiries and helping customers.

Your responsibilities will include:

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• Handling customer enquiries by telephone and other communication channels.
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• Providing clear, professional and empathetic support to customers.
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• Understanding individual customer circumstances and identifying appropriate solutions.
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• Dealing confidently with queries, concerns and potentially sensitive conversations.
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• Maintaining accurate and up-to-date customer records.
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• Working towards agreed quality and performance standards.
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• Following company processes and ensuring all customer interactions are handled appropriately.
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• Liaising with internal teams where required to resolve customer queries.
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• Managing a varied workload while maintaining a high standard of customer service.
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We are looking for someone who is confident, resilient and customer-focused, with the ability to communicate effectively with a wide range of people.\n
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\n Previous experience within customer service, retail, hospitality, administration, call handling or a contact centre environment would be beneficial, although full training will be provided.\n
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You will ideally have:\n
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• Excellent verbal and written communication skills.
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• A professional and approachable telephone manner.
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• Strong listening and questioning skills.
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• The ability to remain calm and empathetic when dealing with challenging conversations.
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• Good attention to detail and accurate administration skills.
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• The ability to work towards targets and performance measures.
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• A positive attitude and willingness to learn.
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• The confidence to handle sensitive or vulnerable customer situations appropriately.
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If you're looking for your next opportunity in customer service and would like to join an organisation that genuinely values its customers and employees, we'd love to hear from you.\n
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\n Please reach out to Codie Smith at Pertemps Recruitment. \n