Customer Service Advisor

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor

• Act as the first point of contact for contractors, supporting them throughout their journey with the business
• Handle a high volume of inbound and outbound calls, as well as email queries
• Support new contractors through the onboarding process
• Resolve queries relating to payroll, tax, pensions and timesheets
• Work closely with internal teams to resolve issues quickly and efficiently
• Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor

• Previous experience in a telephone-based customer service or customer-facing role
• Excellent communication skills, both over the phone and via email
• Ability to think quickly, solve problems and work effectively under pressure
• Confidence handling challenging conversations
• Positive, team-focused attitude with a willingness to learn
• Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential
• Hybrid working available after probation, with 2 days working from home
• Flexible working patterns, including the option of a 4-day working week
• Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support
• Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you!

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