Customer Service Advisor

Customer Support Advisor – 3 Positions Available
Murarrie, Brisbane | Permanent Opportunities

We are recruiting three Customer Support Advisors to join a growing global organisation specialising in supplier information and risk management.

Based in Murarrie, these roles will suit confident and engaging customer service professionals who enjoy speaking with customers, solving problems and working in a fast-paced, target-driven environment.

The Role As a Customer Support Advisor, you will provide first-line support to customers throughout their onboarding, registration and renewal journey. You’ll manage a high volume of customer interactions while ensuring information and records are accurate and up to date.

Your responsibilities will include:

• Making high-volume outbound calls to support new and existing customers through registration and subscription renewals
• Building strong relationships and providing clear, helpful advice throughout the onboarding process
• Providing first-line support across general, procedural and basic technical enquiries
• Validating online questionnaires and customer information with a high level of accuracy
• Updating customer records, activities and call outcomes within the CRM
• Supporting customers with subscription fees and payment processes
• Managing customer concerns and escalating more complex matters when required
• Working towards individual call, service and productivity targets
• Identifying opportunities to improve processes and customer experience

About You

You’ll be a confident communicator who genuinely enjoys helping customers and is comfortable spending a significant part of your day on the phone.

Ideally, you will bring:

• Previous experience in a customer service, contact centre, customer support or similar environment
• Confidence handling both inbound enquiries and high-volume outbound calls
• Excellent verbal communication and a professional telephone manner
• Strong attention to detail and accurate data-entry skills
• Experience using CRM systems and maintaining customer records
• Good Microsoft Office skills, particularly Excel
• The ability to work towards deadlines, KPIs and call targets
• A proactive, flexible approach and willingness to contribute to process improvements

What's on Offer? You’ll join an established international organisation with a collaborative and customer-focused culture. Benefits include:

• Three permanent positions available
• Blended working across the Murarrie office and home
• 25 days' annual leave plus public holidays
• Supportive and growing team environment
• Opportunity to join an international business operating across Australia and Europe

If you're a customer-focused professional who enjoys building relationships, solving problems and working in a busy environment, we'd love to hear from you.

Diversity, Equity & Inclusion at HudsonHudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusiveofmandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.

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