Customer Service Advisor

hackajob is partnering directly with Edenred PayTech to hire for this role.

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon Hybrid About the Role Edenred Payment Solutions (EPS) is seeking a motivated and customer-focused Customer Service Advisor to join our growing team. Youll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment. What you will be doing: Handle customer enquiries via phone and email

Support cardholders with account access, transactions and product information

Investigate and resolve issues following internal processes and regulatory guidelines

Record all interactions accurately and maintain compliant documentation

Escalate complex cases when required

Identify trends and share feedback to improve service

Work collaboratively with Operations, Compliance and Product teams

What you will bring: Experience in customer service, contact center or financial services (preferred)

Strong communication skills with a friendly, professional approach

Ability to explain information clearly and confidently

Excellent organisational skills with the ability to manage multiple priorities

High attention to detail and accuracy

Comfortable using systems and following structured processes

Calm, empathetic and solutions-driven mindset

Positive attitude and strong team ethic

Why Edenred Payment Solutions? ? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays

Hybrid working environment (min. 3 days per week in the office)

Pension Scheme employer 6% with minimum employee contribution 3%

Discretionary bonus scheme based on company and personal performance

Medical & international travel cover (leisure and action sports)

Life insurance (4x salary)

Wellbeing Employee Assistance Program (extended access to family members)

Holiday trading scheme

Season ticket loan

Cycle to Work scheme

Employee discount shopping platform

Employee referral bonus scheme

Digital learning platform

Complimentary fruit and other in office snacks & refreshments

Volunteering programme

Social events

Diversity: Edenred Payment Solutions are proud to be an equal opportunity employer. xwwtmva We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. Apply now and Vibe with Us!