Customer Service Adviser

Manpower is proud to be recruiting on behalf of our prestigious client based in Hull, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: Hull HU7
• Hours: 8:00am- 5:00pm (40 hours a week)
• Salary on offer: £26,836.80 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive repair experience for customers.

• Being the main point of contact for customers throughout their repair journey
• Providing regular updates on repair progress
• Booking vehicles in for repair
• Arranging vehicle collections and deliveries
• Working closely with site colleagues to ensure high standards of service are maintained
• Take any excess payments
• Meeting and greeting customers with a friendly approach
• Update customers on the progress of their vehicles

Please note: Full training is provided on this job!

What We're Looking For

• Have excellent customer service and communication skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre, or automotive environments would be beneficial but is not essential.

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