Customer Service Administrator

We are hiring for our client, a growing and innovative organisation based in Lisburn, to appoint a Customer Service Administrator to join their team.

This Customer Service Administrator role is a fantastic opportunity for someone at the start of their career to join a forward-thinking business and develop valuable experience across customer service, administration and business operations.

The successful Customer Service Administrator will act as an important point of contact for customers, providing a professional and friendly service while supporting the wider team with day-to-day administration. This role would suit someone with some customer-facing experience from retail, hospitality, customer service or a recent graduate who is keen to build a career in a professional office environment.

You don't need years of experience for this role. We are looking for someone enthusiastic, organised, confident and willing to learn.

Top 3 Things to Know About this Job

The Role

• Provide a friendly, professional and efficient customer experience
• Process customer requests and update internal systems accurately
• Manage customer information and maintain accurate records
• Coordinate with internal teams to ensure customer queries are resolved promptly
• Follow up on outstanding queries and actions
• Assist with general administration and data entry
• Prepare and process relevant documentation
• Support the wider team with day-to-day operational tasks
• Identify and escalate issues where appropriate
• Build positive relationships with customers and colleagues

The Person

• Previous customer-facing experience is desirable
• Retail, hospitality, call centre or other customer service experience is desirable
• Recent graduates are encouraged to apply
• Excellent communication skills and a confident telephone manner
• Organised with good attention to detail
• Comfortable using computers and learning new systems
• Proactive, positive and willing to get involved
• Able to work well in a busy team environment
• Good common sense and a genuine willingness to learn
• Professional, reliable and customer-focused

The Reward

• Lisburn location
• Excellent entry-level opportunity within a growing organisation
• Full training and support provided
• Opportunity to develop professionally and take on additional responsibility
• Friendly, collaborative working environment
• Varied role with exposure to customer service and business operations

Next Steps

For further information and to apply for this Customer Service Administrator role, please contact Nuala McClinton at Hunter Savage. Apply now - we will be shortlisting immediately.

Why Hunter Savage

Hunter Savage is a specialist recruitment consultancy with expertise across Business Support, Sales & Marketing and Operations. We provide expert, confidential advice and support professionals in finding opportunities where they can develop and build long-term careers.

Skills:
customer service customer administrator administration

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