Customer Service Administrator

Job Title: Customer Service Administrator

Location: Millfield

Reports to: Customer Service Manager

Department: Customer Service

Days: Monday to Friday-PART TIME 9am-1pm

About Elis

Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions to businesses across Europe and beyond. With a strong focus on sustainability, innovation, and customer service, Elis supports organizations in improving efficiency while reducing environmental impact. Our people are at the heart of everything we do, and we are committed to delivering excellence to our customers every day.

About The Role

We are seeking a proactive and customer-focused Customer Service Administrator to deliver a first-class experience to our clients. This role is central to maintaining strong customer relationships, resolving enquiries efficiently, and supporting business growth through excellent service and account management.

Benefits

• Competitive salary package
• Full training and ongoing development opportunities
• Career progression within a growing international company
• Supportive and collaborative team environment
• Employee wellbeing and support initiatives

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Resolve enquiries and complaints at first point of contact where possible
• Manage complaints through to resolution with appropriate follow-up
• Build and maintain strong customer relationships to support retention
• Complete key admin tasks including orders, invoicing, reporting, pricelists, and terminations
• Manage a defined customer portfolio and support account growth and add-on sales
• Support the wider Customer Service team with admin tasks

Skills & Experience

• Strong communication skills, especially by phone
• Customer-focused, proactive problem solver
• Good computer and administrative skills
• Commercial awareness and business understanding
• Strong organization and teamwork skills
• Confident handling customer issues and conflict

What We’re Looking For

A customer-driven and organized individual who thrives in a fast-paced environment and is committed to delivering great service.

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