Customer Service & Admin Officer

Customer Service / Admin Officer

Location: Welshpool, WA (Warehouse) Employment Type: Permanent Part-Time Hours: Flex 10:00am – 4:00pm, Monday to Friday

About the Role

We are seeking a proactive and customer-focused Customer Service / Admin Officer to join our team at our Welshpool location in Western Australia. This is a hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and is comfortable juggling customer interactions with administrative support tasks. This role is supported by our Melbourne-based Head Office team.

Key Responsibilities

• Accurately process and enter customer orders into the system
• Answer inbound phone calls in a professional and friendly manner
• Respond to customer queries regarding orders, deliveries, and general enquiries
• Provide day-to-day administrative support to the WA warehouse team
• Assist with ad-hoc tasks as required by the WA team
• Maintain accurate records and documentation
• Liaise with internal departments to resolve customer issues promptly
• Support general office and warehouse administrative duties as needed

Skills & Experience

• Previous experience in a customer service and/or administration role (warehouse or logistics experience highly regarded)
• Strong phone manner and communication skills
• High attention to detail, particularly with order entry and data accuracy
• Ability to multitask and prioritise in a busy environment
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
• Team player with a flexible, can-do attitude
• Well organised with good time management skills

What We Offer

• Supportive team environment
• Convenient Welshpool location
• Flexible hours with a consistent daytime schedule

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