Customer Service / Accounts Receivable

Are you a people person who also has a knack for numbers and organization? We're looking for an enthusiastic, customer-oriented, bilingual Customer Service & Accounts Receivable Representative to join our team full-time. If you enjoy variety in your day-to-day, take pride in keeping both customers and accounts in great shape, and want to grow with a company that values its people, we'd love to hear from you!

In this role, you'll be the friendly voice and helpful hand our customers rely on — answering phone lines, monitoring and responding to online chat, replying to email inquiries, and acting as the liaison between account representatives, customers, and suppliers. You'll also manage a portfolio of client accounts, handling collections, payment application, reconciliation, and everything in between to keep our accounts receivable running smoothly. Our goal is simple: deliver excellent service and keep our customers and our books in great shape.

Requirements:

• Bilingual in French and English (written and oral) — must be strong in French.
• High School Diploma.
• Strong interpersonal phone and customer service skills.
• The ability to multi-task, perform well under pressure, and work well as part of a team.
• Strong organizational skills and the ability to communicate effectively.
• Ability to work independently.
• Good understanding of accounting principles.
• 1 year of experience in a similar position is an asset.

Main Tasks:

Customer Service:

• Answering various client requests via phone calls, emails, and online chat.
• Completing product research to ensure both the client's and the company's requirements are met.
• Working with account managers to create new accounts and prepare/process quotes.
• Entering and processing orders.
• Working with suppliers and our internal team to ensure products arrive on time and customers are served efficiently and cost-effectively.

Accounts Receivable:

• Managing a portfolio of client accounts, including collection activities via phone and email.
• Applying payments and reconciling accounts.
• Sending monthly automated customer statements.
• Monitoring aging reports and prioritizing work based on days overdue and amounts outstanding.
• Processing credit card payments and other accounts receivable related tasks.
• Communicating effectively with Inside and Outside Sales Reps as well as the Finance Team.

We offer a competitive remuneration package, including participation in our Group Health Plan after a three-month probationary period, along with real advancement opportunities for the right candidate — this is a great place to build a career, not just take a job.

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Language:

• English & French - fluent written & orally (required)

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