Customer Marketing Specialist

We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands‑on experience in customer marketing and digital content operations.

What You’ll Do:

• Help execute two key customer programs – survey program, and peer review program.


• Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content


• Work with, sales, customer success and marketing teams to drive reviews through various campaigns

Key Responsibilities

• Content Upload & Management


• Upload and tag customer quotes, testimonials, and case study content into advocacy platforms


• Maintain internal folders and content libraries with accurate, up-to-date user evidence assets


• Ensure stories are properly categorized by industry, product, persona, and region


• Program Support & Administration


• Assist with managing customer surveys and review campaigns


• Monitor content submissions and help track customer approvals and legal clearances


• Help maintain calendars, trackers, and dashboards for ongoing programs


• Platform Operations


• Support day‑to‑day operations of advocacy platforms


• Generate reports on usage and performance of evidence content


• Troubleshoot basic issues and coordinate with vendor support as needed


• Cross‑Functional Collaboration


• Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information


• Communicate with external vendors and agencies for content or creative needs

Help prepare internal updates or recaps on content status and delivery

What We Offer:

• The opportunity to make a real impact by turning customer feedback into marketing success.


• A fast-paced and dynamic work environment where you can learn and grow.


• Be part of a team that is passionate about customer success.

Qualifications

• Degree or certification in marketing, communications, or a related field.


• Excellent project management and organizational skills.


• Strong communication (English) and interpersonal skills.


• Ability to work independently and as part of a team.


• A can‑do and problem‑solving attitude


• Highly organized with strong attention to detail


• Comfortable with content management tools, spreadsheets, and digital platforms


• Experience with (or willingness to learn) TechValidate and/or User Evidence

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