Customer Insights Analyst

Location: Hybrid (London, Tower Hill 3 days a week) Salary: £45k - £60k depending on experience Employment Type: Full-time About the Role We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?” As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements This is a hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do Analyse customer data within our platform to identify trends, risks, and opportunities Translate complex data into clear, actionable recommendations that drive business performance Lead regular insight reviews and Q&A sessions with clients Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base Support the creation of insight-led sales materials and pitches for prospective clients Work closely with founders on strategic projects and evolving our insight offering Collaborate with engineering team to shape product development based on client needs Support onboarding and ongoing adoption of the platform You’ll typically work with metrics such as MRR / MRGP metrics: churn, cross-sell, upsell / downsell etc ARPU Cohort analysis Organic growth with / without M&A Sales pipeline forecast Conversion rates Customer sentiment What We’re Looking For Ideally 3+ years’ experience in a data, analytics, or consulting role Exceptional attention to detail Strong ability to tell a story with data and influence decision-making Confident communicator, comfortable engaging directly with clients Commercial awareness. Able to connect insights to revenue, growth, or efficiency Experience with BI/analytics tools (e.g. Power BI) a plus What Makes This Role Different You own the insight layer, not just dashboards but the recommendations that follow Direct exposure to clients and real business decisions Opportunity to contribute to new business and growth initiatives Close collaboration with the founder and leadership team A unique blend of technical, commercial, and interpersonal skills About Us At Kolayo, we make advanced, plug-and-play analytics accessible to leaders in Software, Cybersecurity and IT Managed Service Providers.

At the centre of our approach is the Kolayo Cube - a modular analytics model designed around the core performance drivers shared by businesses of our core sectors, while still adapting to the logic that makes them unique.​ Our offices are based in a wework space by Tower Bridge, overlooking St Katharine’s docks. It offers barista coffee all day, after work drinks and lots of co-working space on top of our office.