Customer Field Technician I Newcastle

Job Overview

We’re looking for people based in Newcastle who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing and similar industries have all thrived in this position.

Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures and looking out for their teammates and customers. If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce.

Key Responsibilities

• Work independently to complete a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.
• Install copper or fibre cabling, set up customer equipment, identify and fix faults, and ensure customers feel supported and informed throughout the process.
• Work hours between 7am and 7pm with flexibility based on business needs.
• Apply safe work practices and follow nbn’s safety procedures consistently.

Key Requirements

• Previous experience in telecommunications not required – we’ll teach you everything you need to know.
• Enjoy hands‑on work, problem solving, speaking with customers, managing workload and taking pride in delivering quality work.
• Strong commitment to safety and clear communication skills.
• Current, clean driver’s licence.
• Full working rights in Australia.
• Permanent, full‑time role based in Newcastle.

Benefits& Support

• Full training, all required tools and ongoing support to set you up for success.
• 18weeks of paid parental leave.
• Commitment to accessibility, inclusion and diversity – Reconciliation Action Plan, Accessibility& InclusionPlan, Pride in Diversity Platinum Employer, active employee‑led diversity pillars.
• Work in a pioneering, flexible and supportive workplace where everyone can feel heard, valued and respected.

Equal Opportunity Statement

We champion equal opportunities for all employees. We encourage applications from people of all ages, nationalities, abilities and cultures. If you have any accessibility requirements, please email or call the Recruitment Accessibility Enquiry Line at .

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