Customer Experience Executive

We are hiring an immediate Customer Experience Executive at Rasayanam to join our team on-site in Gurugram.

If you believe customer support isn’t just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.

Role Essentials:

• Role: Customer Experience Executive
• Location: Gurugram (On-site / Office-based) | 6-days
• Experience: 1–3 years in D2C / E-commerce Customer Support & Escalations
• Compensation: Up to ₹4.5 LPA (Fixed budget)
• Joining: Immediate joiners only

What You’ll Be Doing:

• Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.
• Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.
• Maintaining daily trackers, CSAT, FCR, and CRM metrics.
• Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.

Who Should Apply:

• You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.
• You communicate clearly, empathize with customers, and remain calm during escalations.
• You can join immediately and work out of our Gurugram office.

How to Apply:

Send your updated resume to [email protected] with the subject line "Application: Customer Experience Executive - (Your Name)" or drop a direct message.