Customer Care Analyst

Do you have a proven track record in customer service within a technical environment? Are you experienced in sales and billing management, providing technical support and handling after-sales support? Are you self-driven and goal oriented, with a strong technical background and a passion for technology, innovation and sustainability?

At DEIF, we are currently looking for a full-time Customer Care Analyst based in Campinas, Brazil.

DEIF A/S is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in power efficient products and solutions. We aim to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

About The Job

The Customer Care Analyst will serve as a key point of contact, delivering consistent, high-quality, and world-class customer service/support to our clients.

This role requires excellent communication skills and a collaborative, solution-oriented mindset. The ideal candidate thrives in a fast-paced, high-pressure environment while maintaining composure and professionalism. A strong understanding of business needs is essential, along with the ability to contribute to a team dedicated to solving customer challenges.

Working Tasks and Responsibilities

• Supporting all post-sales activities.
• Successfully preparing, booking, and managing the lifecycle of all quotations in a timely manner, including their relevant follow-ups.
• Handling incoming calls/inquiries from prospects, customers and leads.
• Providing customers with technical support and general product and service information.
• Serving as the primary customer contact and ensuring all customer needs and expectations are met.
• Ensuring strict adherence to business processes and controls to ensure best-in-class customer service and seamless order management fulfillment.
• Collaborating with other departments such as technical support, sales managers, product managers, etc.
• Handling purchasing orders and import process monitoring.
• Ensuring good document control and setting up new customers in CRM and updating existing records as needed.
• Identifying, investigating, and resolving customer needs using the database/ERP system and other global webservice systems.
• You will support ordering processing including monitoring order status and resolving discrepancies/complains if needed.

What You’ll Bring

• Education in Electronics/Industrial/Automation or Engineering or related field. Business education is also acceptable.
• Experience in customer service, sales environment and/or technical procedures.
• Passionate about customer service and customer-centric approach.
• Ability to communicate in English – both writing and speaking.
• Self-motivated, with excellent communication skills.
• Well-organized, with a hand-on/proactive approach and a strong team player.
• Good understanding of the importance of health and safety in the workplace.

At DEIF, we are Winning Together!

We promise you'll experience a culture based on values such as Ambitions, Perspective, and Respect, where we are Winning Together. We are a global company and work in many different locations – however, we are all united by a wish to make our customers and colleagues succeed. You'll experience a highly professional work environment where continuous learning, empowerment, and collaboration are essential.

We are in a continuous process of developing new intelligent products and solutions that can contribute to accelerating the green transition. Sustainability is central to our business, and we have recently been recognized as the EY Entrepreneur of The Year 2023, where we won the award in the ESG category.

Curious to learn more about the benefits of working at DEIF? Delve into the details by visiting our career page at https://career.deif.com.