Customer Business Analyst

Career Opportunity An Amazing Career Opportunity for a Customer Business Analyst! Location: Cardiff, UK Job ID: 48798 This internship provides structured exposure to the operational and analytical foundations of a global sales enablement function. The Customer Business Analyst Intern will support day-to-day administration of customer relationship (CRM) and enablement platforms, content libraries, reporting, and programme coordination activities.

The role is focused on maintaining systems, supporting internal processes, and assisting with data collection and analysis. The position is designed to build practical experience in enterprise tools, data handling, and operational support within a global commercial environment. Responsibilities Manually upload and maintain sales enablement assets across platforms such as Showpad.

Support data quality enhancement for our global CRM tool (Salesforce). Manage, assign and track licences across sales and enablement tools. Regionalise global experiences and learning materials.

Help maintain competitor intelligence within Klue. Collect user feedback and identify improvement opportunities. Collect usage data from enablement platforms and supporting systems.

Maintain spreadsheets, trackers, and dashboards used for internal reporting. Assist with basic analysis of content usage, training completion, and platform adoption metrics. Prepare standard reports and summaries for internal review.

Support data validation and quality checks across enablement datasets. Assist with scheduling, documentation, and coordination of enablement programmes and initiatives. Maintain programme trackers, timelines, and status updates.

Support internal documentation, including process guides and standard operating procedures. Capture feedback and observations in a structured format for internal review. Support compliance activities related to GDPR, legal, and enterprise governance workflows.

Display support for Showpad, including AI-supported content organisation, tagging, and search features. Engage with Klue, including structured handling of competitive intelligence inputs. Use LinkedIn Sales Navigator, including basic exposure to platform data and administrative views.

Use Microsoft Office applications, including Excel for tracking and reporting, and PowerPoint for internal documentation. Qualifications Currently studying a degree in Business, Marketing, Operations, Data, or a related field. No prior professional experience required, full training is provided.

Experience using digital tools for coursework or projects is beneficial. Clear written and verbal communication skills. Strong attention to detail and organisational skills.

Ability to follow defined processes and documentation standards. Comfortable working with data, spreadsheets, and structured information. Professional, reliable, and respectful of confidentiality.

Benefits Competitive salary and rewards package. Competitive benefits and annual leave offering, allowing for work‑life balance. A vibrant, welcoming & inclusive culture.

Extensive career development opportunities and resources to maximize your potential. EEO Statement HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. Disability Accommodations If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [email protected].

Immigration Sponsorship Applicants for this position must be currently and legally authorized to reside and work in the hiring country. HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the hiring country will not be considered. #J-18808-Ljbffr