CRM OCD Delivery Manager

RESPONSIBILITIES Own end‑to‑end delivery for the OCD build and evolution scope Manage delivery planning, capacity, milestones, and dependencies Ensure commitments on timelines, quality, and delivery objectives are met Lead and manage offshore teams including backend developers and platform engineers Drive productivity, delivery discipline, and continuous improvement Ensure adherence to agreed development and delivery standards Act as the single point of contact for European IT and CRM stakeholders Facilitate regular progress reviews, reporting, and risk management Align delivery priorities with overall program and business objectives Coordinate with teams working on: oSalesforce Marketing Cloud oAdobe Campaign oGoogle Cloud Platform (GCP) Manage inter‑team dependencies within the wider CRM ecosystem Ensure compliance with security, architecture, and enterprise standards Enforce non‑functional requirements (performance, scalability, reliability) Proactively manage risks and delivery issues Continuously optimize delivery costs and team efficiency Track and improve productivity and delivery KPIs Support scalable delivery models aligned with platform evolution PROFILE Minimum 10 – 15 years of relevant experience Strong experience in offshore IT delivery management Proven experience managing complex, multi‑team delivery programs Comfortable operating in multi‑stakeholder and multi‑vendor setups Good understanding and hands on experience with Azure‑based architectures Experience with NoSQL platforms (e.g. MongoDB or similar) Experience with large‑scale CRM, data, or digital platforms Ability to work effectively with European stakeholders Strong English communication skills (written and spoken) Confident interacting with senior IT and program leadership