CRM & Logistic Manager

About Shree Additives: Shree Additives is a rapidly growing Indian food ingredient company specializing in the development and manufacturing of customized seasoning systems, spice blends, and functional ingredient solutions for the food processing industry. For over three decades, we have partnered with leading food manufacturers to deliver innovation-led ingredient solutions across applications such as snacks, dairy, bakery, ready-to-eat foods, beverages, and culinary products. Our state-of-the-art manufacturing facility near Ahmedabad, operational since October 2024, and our fully equipped application and product development laboratories enable us to collaborate closely with customers on product development, flavour innovation, and scalable ingredient solutions.

Today, our solutions support many well-known food and dairy brands across India, helping them bring successful products to market faster. Our mission is to become one of India's leading specialty ingredient companies, recognized for innovation, reliability, and long-term customer partnerships. Shree Additives is looking for a dynamic CRM & Logistic Manager as a strategic growth pillar for the organization.

If you enjoy building relationships with food manufacturers, solving challenges, and driving business growth in the B2B ingredients space and want to contribute to the growth of a dynamic ingredient company working with some of the country's most exciting food brands, this opportunity could be the right next step in your career. Why This Role Matters: The CRM & Logistics Manager drives exceptional customer experience by ensuring seamless order fulfillment and efficient logistics operations. The role is responsible for optimizing logistics costs, improving delivery performance, and strengthening coordination across Sales, Production, Warehouse, and Supply Chain teams.

Leveraging SAP, CRM systems, data analytics, and process improvements , the role enhances operational efficiency, builds a high-performing team, and contributes directly to business growth, profitability, and long-term customer satisfaction. Key Responsibilities Lead end-to-end Customer Relationship Management (CRM) and Logistics operations to ensure seamless order fulfilment and superior customer experience. Manage customer orders, order tracking, complaint resolution, and after-sales support while maintaining high customer satisfaction levels.

Oversee transportation planning, dispatch, distribution, and on-time deliveries across all locations. Drive logistics cost optimization through freight analysis, transporter negotiations, route optimization, and vendor performance management. Manage and evaluate transporter/vendor performance through periodic reviews and service-level monitoring.

Analyze logistics issues such as delivery delays, transit damages, shortages, and claims, and implement corrective and preventive actions. Ensure effective coordination with Sales, Production, Warehouse, Planning, Finance, and Quality teams for smooth order execution. Generate and analyze CRM, logistics, and MIS reports to monitor KPIs, identify trends, and support business decisions.

Ensure effective utilization of SAP and CRM systems for order processing, inventory visibility, dispatch planning, customer data management, and reporting. Lead digitalization and process improvement initiatives, including barcode tracking, online docket management, digital Proof of Delivery (POD), and workflow automation. Develop, implement, and standardize CRM and logistics SOPs, policies, and best practices.

Lead, mentor, train, and develop the CRM and Logistics teams to enhance operational efficiency and service quality. Conduct regular performance reviews, team meetings, and capability-building programs for CRM and Logistics personnel. Monitor key performance indicators (On-Time Delivery, Logistics Cost, Customer Complaints, Service Levels, etc.) and ensure achievement of business targets.

Ensure statutory compliance, documentation accuracy, and adherence to company policies in logistics and customer service operations. Drive continuous improvement initiatives focused on customer satisfaction, operational excellence, and supply chain efficiency. Ideal Candidate 7-15 years of experience in CRM, Logistics, Supply Chain, or Customer Service, preferably in a manufacturing/B2B environment.

Strong working knowledge of SAP, CRM systems, MIS reporting, and Microsoft Excel. Proven experience in transportation management, vendor management, order fulfillment, and customer complaint resolution. Demonstrated ability to lead, train, and develop CRM & Logistics teams while driving cross-functional collaboration.

Analytical, customer-centric, and process-driven professional with strong problem-solving, communication, and stakeholder management skills. Why Join Us: At Shree Additives, you will have the opportunity to: • Work with leading food manufacturers across India • Gain exposure to multiple food categories including snacks, dairy, bakery, and beverages • Collaborate with experienced team • Grow with a company that is investing heavily in innovation, manufacturing, and customer partnerships We are building a team that wants to shape the future of the food ingredients industry in India. Interested in Joining Us?

If you are excited about working in the fast-growing food ingredients industry , we would love to hear from you. Apply via LinkedIn or share your resume at: