Coordinator, Customer Service

WORKING CONDITIONS

Competitive salary;

Comprehensive group insurance program paid 100% by the employer;

Group RRSP with employer contribution;

Free parking and public transportation nearby;

Full gym;

Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

Respond to calls and emails from our commercial customers wishing to order material for their construction projects;

Enter quotes and customer orders into the system, modifying them as needed;

Perform a close follow-up of orders;

Provide end-of-project documents on our products;

Analyze customer needs in order to recommend the appropriate products;

Work in partnership with the sales and credit departments;

Ensure adequate communication with other departments to provide high quality customer service.

REQUIREMENTS AND SKILLS

Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;

Have accumulated 1 to 2 years of relevant experience in customer services;

Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);

Intermediate knowledge of the Office Suite;

Knowledge of Epicor's P21 software, an asset.