Contractor Scheme Manager - NonVolume

Company description

Job Title: Contractor Scheme Manager
Location: South East - Field Based
Employment Type: Permanent

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Field

This is the job

As part of our Contractor Network team, youll play an important role in making sure AA members and our Police scheme customers receive a reliable, high-quality service when they need us most. Youll manage and support a network of garages across your geographical area, building strong relationships and driving consistently high standards.

Through regular performance management, quality inspections and proactive engagement, youll help our garage network deliver the right outcomes for both customers and the business. Youll identify opportunities to improve performance, address areas of concern and make sure our partners remain focused on providing an efficient, dependable and customer-focused service.

What will I be doing?

• Managing relationships with AA-appointed Emergency Breakdown Services, Police Schemes and our wider contractor network to drive high-quality service and performance.
• Driving contractor performance against agreed KPIs, contractual standards and customer expectations through regular reviews and performance visits.
• Using data and operational insight to identify trends, address performance gaps and improve service, quality and cost effectiveness.
• Collaborating with Roadside teams to understand regional resource requirements, operational challenges and opportunities to strengthen network coverage.
• Conducting quality inspections of external suppliers to ensure compliance with contractual, legal, Health, Safety and Environmental requirements.
• Carrying out regular light and heavy vehicle inspections across Police recovery fleets in line with contractual requirements.
• Overseeing Auto Salvage sites across the UK, ensuring vehicles are managed and disposed of appropriately on behalf of the AA and our members.
• Investigating complaints and claims, identifying appropriate remedial action and ensuring issues are resolved in line with policies and guidelines.
• Delivering training, development and supplier forums to share best practice and promote continuous improvement across the contractor network.
• Maintaining up-to-date knowledge of relevant legislation and regulatory requirements, ensuring contractor compliance with FCA, DVSA and wider UK standards.

What do I need?

• Strong experience in contractor, supplier, network or operational performance management, with the ability to build effective relationships and drive results.
• Good knowledge of motor vehicle technology, roadside operations, vehicle recovery or a related automotive environment.
• Sound understanding of Health, Safety and Environmental legislation, with the ability to identify risks and ensure appropriate standards are maintained.
• Commercial awareness with an understanding of budgets, cost management and the financial impact of operational and supplier performance.
• Analytical capability with the confidence to interpret business data, identify trends and use insight to make informed decisions and drive improvements.
• Excellent communication skills with the ability to influence, challenge and build strong relationships with contractors, suppliers and internal stakeholders.
• Strong customer focus with a commitment to maintaining high standards of quality, service and positive customer outcomes.
• Confident decision-making and problem-solving skills, including the ability to investigate issues, manage remedial actions and reach effective resolutions.
• Good IT capability, particularly across Microsoft Excel, Word and PowerPoint, with the ability to produce clear reports and presentations.
• Strong organisational skills with the ability to manage a geographical portfolio, prioritise competing demands and work effectively with a high level of autonomy.

Additional information

Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.