Consultant - New Service Design

We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme. What you'll do Define enterprise services and service structures across the organisation Create service definitions and ownership models Develop governance frameworks to underpin the ESM operating model Define service KPIs and SLA Produce ServiceNow-ready service catalogue input Ideal background Enterprise Service Management Consultant Service Management Consultant ITSM Consultant ServiceNow Consultant Service Design Consultant Must-have experience Proven experience defining enterprise services and service structure Service catalogue design and governance frameworks ServiceNow or ITSM platform experience Exposure to HR and/or Finance functions Strong stakeholder management skills at senior levels