Consultant-Application Development and Support

What Youll Be Doing (position summary):

As Application Development and Support Consultant, you will be responsible for supporting multiple Tier 1 Critical applications both prod and non-prod. This role ensures that application systems are robust, secure, and aligned with business requirements by participating in the technical design, development, and integration of multi-platform systems. You will provide technical expertise for small to medium, complex projects and initiatives related to development, testing, implementation and support of application and/or infrastructure technology in a multi-platform environment.

The successful candidate may be required to be on call and accessible 24/7.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Solution Design - Build client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance. Should be able lead complex design and be a key anchor on the design of implementation projects.
• Analysis & Support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and execute implementation plans.
• Troubleshooting Skills: Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Detail Oriented: You understand that success is in the details. Your critical thinking skills help inform your decision-making, and you notice things that others might miss.
• Leading and Mentoring Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborate with interface partners, infrastructure, and business teams to resolve Production issues and improve service reliability.
• Interact regularly with senior stakeholders to communicate incident status and technical updates.
• Mentor junior analysts and coordinate with cross-functional teams for training and operational exercises.
• Build strong relationships and partnerships with technical team members and peers to facilitate effective collaboration.
• Communicate clearly and effectively with stakeholders, using advanced verbal communication skills, including appropriate tone, style, and structure.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

• Troubleshooting: Diagnose and fix software bugs, performance bottlenecks, and system errors.
• Incident Management: Respond to critical alerts, track support tickets, and perform root cause analysis.
• Maintenance: Apply patches, manage code migrations, and schedule application updates.
• Monitoring: Track application performance metrics using observability and logging tools

Experience: 7+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• 7+ years of overall IT experience
• 5+ years of 24/7 production support experience
• Very good understanding of both SDLC and Agile delivery model
• Very strong knowledge of both incident and problem management process
• Very strong knowledge in change management process
• Must have experience in handling production support for Tier 1 or Tier 1 Critical application. Preferable in banking domain applications
• Experience in delivering CCR (Currency, Capacity and Refresh) projects (Infrastructure and application version upgrade) is a plus
• Strong technical knowledge on RedHat Linux, IBM MQ/Kafka, SQL/Oracle DB concept
• Strong understating on Web technologies like Java, SpringBoot, Node JS etc.
• Strong knowledge on Microservice (RedHat OpenShift, Kubernetes, Docker, Helm Chart) architecture and containerization platform
• Knowledge on DevOps, CI/CD pipeline deployment using Jenkins, Artifactory, GitHub Actions
• Knowledge on Infra and application log monitoring applications (like Dynatrace) is an added advantage.
• Experience building and integrating with external systems using SOAP//REST API connectors.
• Knowledge on File Transfer software and scheduling software like Autosys
• Knowledge on security and resiliency requirements from both infrastructure and application perspective
• Knowledge of Single Sign On (SAML and OIDC) is an asset.
• Understanding large value payments and Wires, SWIFT, ISO 20022, LVTS/LYNX is also an asset.
• Experience of Swift products (AMH, SAG, AWP) and FIS OPF is also an asset
• Should have experience is handling DR exercise
• Very good team player and strong collaboration skill
• Strong understanding on various application and regulatory audit processes

Good to Have:

• Understanding of large value payments and Wires, SWIFT, ISO 20022, LVTS/LYNX.
• Experience of Swift products (AMH, SAG, AWP) and FIS OPF

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India;

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

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