Conference & Banqueting Steward

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Grand Central Hotel

Under the leadership of our inspiring General Manager, Jake McHugh ,you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary to cover breakfast, lunch, dinner and evening functions.

The Salary for this full-time position is £23,478.00

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To serve and assist guests within the function/meetings area.
• To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
• To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
• To set up function and meeting rooms in accordance with guest requirements.
• To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
• To ensure that any complaints and difficulties are dealt with courteously and in an efficient manner and reporting them to the Supervisor/ Manager on duty.
• Any other duties as required by management.

About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Must be educated to GCSE level or the equivalent with Grades A_C in English and Maths.
• Must have good communication skills.
• Must have a professional appearance.

Desired Criteria

• Previous experience in a similar position.

Skills Needed

Hospitality, Food Service Skills, Banqueting Skills, Exceptional Customer Service Skills

About The Company

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast.

Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

Company Culture

At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us.

This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App

Salary

£23,478.00 per year

Skills:
Hospitality Food Service Skills Banqueting Skills Exceptional Customer Serv

Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates

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