Commercial Manager

Job Description We are looking for an experienced commercial professional who can provide expert leadership, insight and challenge, working closely with operational, finance and wider commercial teams. The Commercial Manager will translate commercial strategies into practical operational outcomes, proactively manage risks, opportunities, variations and disputes, and contribute to contract performance, operational readiness and continuous improvement. Key Responsibilities Provide strategic commercial leadership to support margin enhancement, cost control and long-term contract sustainability.

Act as the primary commercial interface with the client on contractual matters, variations, negotiations and dispute resolution. Lead end-to-end contract lifecycle management, ensuring compliance with contractual obligations, governance requirements and internal policies. Translate commercial strategies into effective operational delivery in partnership with operational teams.

Identify, evaluate and mitigate commercial risks while maximising opportunities. Manage Work in Progress (WIP), ensuring accurate valuation, reporting and cash conversion via CAFM systems. Lead contract variations including identification, pricing, submission, agreement and recovery.

Support financial forecasting and performance reporting through close collaboration with Finance Business Partners. Professional and Personal Competencies/Qualifications Proven Commercial Manager experience within the Facilities Management sector (hard and soft services), across public and private sectors. Strong understanding of revenue, cost and margin, with well-developed analytical and financial modelling skills.

Experience of commercial pricing models and performance mechanisms. Demonstrable negotiation experience with the ability to construct and present robust commercial arguments. Strong risk and opportunity identification and analysis capability.

Familiar with different forms of contract and able to advise on contractual content and interpretation. Confident presenting detailed and complex information clearly to senior stakeholders. Professional, conscientious, proactive and innovative, with excellent stakeholder management skills.

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart.

In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.

Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.