Collections Analyst

About the Company: is committed to delivering high-quality services and solutions in the pharmaceutical and biotechnology sectors, fostering a culture of integrity and excellence.

About the Role: As a Collections Analyst/Credit Controller, you will manage a dedicated portfolio of customer accounts and take ownership of driving timely cash collections. You’ll ensure customers adhere to agreed payment terms, upload web billing invoices promptly, and resolve queries efficiently to maintain strong financial performance.

Responsibilities:

• Managing a portfolio of customer accounts
• Leading collection activities to secure timely payments
• Investigating, resolving, and following up on customer disputes
• Building strong relationships with internal stakeholders to accelerate query resolution
• Analysing and reconciling customer accounts
• Participating in calls with internal teams to address issues and agree solutions
• Uploading web billing invoices to customer portals
• Supporting ad hoc projects as assigned by the Manager
• Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company's values.
• Carry out other reasonable tasks as required by the Line Manager.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications:

• Accounts Receivable experience (desirable)
• Background in B2B collections

Required Skills:

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• The ability to handle challenging conversations with tact and diplomacy
• Strong organisational and analytical capabilities
• The ability to multitask and meet deadlines in a fast paced environment

Preferred Skills:

• Experience in a similar role within the industry