Cluster Manager

About the Company Zepto is a company that is shaping the future of the Indian startup ecosystem. This isn’t just a job; it’s a chance to be part of a once-in-a-generation story. About the Role As a Manager II - Deputy Cluster Manager in DH Operations, you will own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch.

Responsibilities Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch. Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs. Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.

Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives. Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes. Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.

Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster. Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability. Qualifications Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management Required Skills Strong understanding of end-to-end warehouse operations — inbound to dispatch Proven experience managing large ground teams across multiple locations Hands-on with dashboards, KPIs, and data-driven operational reviews Strong execution focus with ability to operate in high-volume, high-pressure environments Process-oriented mindset with experience enforcing SOPs and driving accountability Preferred Skills None specified.

Pay range and compensation package Not specified. Equal Opportunity Statement Zepto is committed to diversity and inclusivity in the workplace.