Club Manager

Job Description

ABOUT WTF GYMS

\n

WTF Gyms is building a technology-enabled, customer-first fitness network across Delhi NCR. We combine high-quality facilities, certified trainers, personalized fitness journeys, digital progress tracking and disciplined club operations. We are hiring Club Managers to take end-to-end ownership of individual clubs across six operating zones in Delhi NCR.

\n

ROLE MISSION

\n

Run a safe, profitable, high-energy club where members achieve results, employees perform to standard and every revenue and service metric is actively managed. This is a hands-on operating role, not an administrative desk position.

\n

KEY OWNERSHIP AREAS

\n

1. CLUB P&L AND BUSINESS PERFORMANCE

\n

• Own monthly revenue, contribution margin, controllable costs and club-level profitability.

\n

• Build the annual and monthly operating plan and translate it into weekly and daily targets.

\n

• Track membership revenue, personal-training revenue, renewals, collections, refunds, discounts and outstanding dues.

\n

• Review daily MIS, identify variances and execute corrective action without waiting for month-end.

\n

• Protect commercial discipline: approved pricing, discount controls, accurate receipts and zero revenue leakage.

\n

2. MEMBERSHIP SALES AND RETENTION

\n

• Own the complete funnel: enquiry response, appointment setting, walk-ins, trials, follow-ups, conversion and onboarding.

\n

• Conduct daily pipeline reviews with the sales team and coach weak conversion stages.

\n

• Improve renewal rate, member lifetime value and referral contribution.

\n

• Personally handle high-value prospects, escalations and recovery of at-risk members.

\n

• Partner with the Area Sales Manager on campaigns, corporate tie-ups, community outreach and local activations.

\n

3. MEMBER EXPERIENCE AND SERVICE RECOVERY

\n

• Maintain a visible presence on the gym floor and ensure members are welcomed, supported and heard.

\n

• Monitor feedback, complaints, NPS/CSAT signals and online reviews; close issues with documented root-cause action.

\n

• Ensure onboarding, fitness assessment, programme hand-off and progress-review commitments are delivered.

\n

• Build a club culture that is energetic, inclusive, professional and outcome-focused.

\n

4. PEOPLE LEADERSHIP

\n

• Lead front-desk, sales, housekeeping and fitness teams in partnership with functional leaders.

\n

• Plan rosters, attendance, shift coverage, leave and peak-hour deployment.

\n

• Set individual targets, conduct daily huddles, weekly one-to-ones and monthly performance reviews.

\n

• Coach, recognise and correct performance; escalate conduct or integrity concerns promptly.

\n

• Maintain strong hiring, induction and retention standards for club staff.

\n

5. FITNESS DELIVERY AND PERSONAL TRAINING

\n

• Work with the Area Fitness Manager to enforce trainer standards, floor coverage, assessments and programme quality.

\n

• Monitor personal-training trials, conversion, package utilisation, renewals and trainer productivity.

\n

• Prevent unsafe practices, unprofessional conduct and unauthorised training.

\n

• Ensure trainer allocation supports member goals and commercial performance.

\n

6. OPERATIONS, SAFETY AND COMPLIANCE

\n

• Maintain opening/closing discipline, hygiene, equipment uptime, music, temperature, lighting and consumables.

\n

• Ensure preventive maintenance, incident logging, emergency readiness and vendor follow-through.

\n

• Enforce SOPs for cash, inventory, access control, data privacy and member records.

\n

• Complete operational audits and close every action within agreed timelines.

\n

SUCCESS METRICS

\n

• Monthly club revenue and contribution target achievement

\n

• Enquiry-to-trial, trial-to-membership and renewal conversion

\n

• Personal-training revenue and trainer productivity

\n

• Member retention, referral contribution and complaint closure time

\n

• Staff productivity, attendance and attrition

\n

• Audit score, equipment uptime, hygiene and safety compliance

\n

MANDATORY EXPERIENCE

\n

• 4+ years in a commercial gym or fitness-club environment, with at least 2 years owning a club, centre or comparable unit.

\n

• Evidence of managing membership sales, service delivery, teams and operational controls.

\n

• Strong preference for current or recent experience with recognised gym brands such as cult.fit, Anytime Fitness, Ultimate Gyms, Gold's Gym, Fitness First or comparable Delhi-NCR chains.

\n

• Working knowledge of CRM/pipeline management, club MIS and target-based performance reviews.

\n

• Delhi-NCR mobility and willingness to work on-site, including weekends and peak operating hours.

\n

WHAT STRONG CANDIDATES WILL DEMONSTRATE

\n

• Exact numbers: club size, revenue target, conversion rate, renewal rate, PT revenue and team size.

\n

• A clear example of recovering an underperforming club.

\n

• Mature handling of member escalations and staff performance.

\n

• Commercial judgment without compromising safety, ethics or member trust.

\n

LOCATION AND WORK STYLE

\n

On-site across Delhi NCR. Final club allocation will depend on the selected candidate's location, operating strength and business requirement.

\n

WTF Gyms is an equal-opportunity employer. Selection is based on relevant capability, evidence and role fit.