Club Manager

Job Description

Facility Management:

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• Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).

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• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.

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• Ensure all equipment is in working order and regularly serviced.

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• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols.

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Club Operations:

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• Manage day-to-day club operations, including front desk, membership, and fitness staff.

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• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.

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• Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.

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• Manage inventory and procurement for club supplies and consumables.

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Staff Supervision & Development:

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• Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.

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• Schedule and supervise shifts to ensure proper staff coverage and performance.

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• Foster a positive team environment and provide ongoing coaching and development opportunities.

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Member Engagement & Customer Service:

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• Ensure a high standard of customer service and satisfaction across all touchpoints.

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• Handle member complaints and concerns with professionalism and prompt resolution.

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• Organize events, challenges, or member engagement initiatives to promote retention and community.

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Budgeting & Financial Oversight:

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• Assist in preparing and managing club budgets and expenses.

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• Monitor revenue streams (memberships, personal training, classes) and control operational costs.

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• Generate and review operational reports and financial performance data.