Closing Shift Leader

We are looking for Closing Managers/Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities: Team Environment: Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence: Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability : Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Requirements: Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred Competencies: Great Focus: • Understands and exceeds guest expectations, needs and requirements • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process Passion for: • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: • Develops and maintains relationships with team members • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Work schedule 8 hour shift Weekend availability Day shift Night shift Supplemental pay Tips Benefits Flexible schedule Health insurance Dental insurance Paid training