Client Success Partner

Remote | Full-Time | Eastern Time (ET) Hours

Apply here: https://operationsarmy.com/application

About the Role
As a Client Success Partner, you’ll serve as a trusted point of contact for clients, helping them get the most value from their partnership with us.
This is a strategic, hands-on role, not a traditional customer support position. You’ll need to understand what the client is trying to accomplish, recognize potential challenges early, and work with our internal teams to turn client needs into effective solutions.
The ideal candidate has experience in technology, SaaS, AI, startups, digital services, or another environment where clients expect speed, flexibility, and proactive thinking.
What You’ll Do

• Develop a strong understanding of each client’s goals, priorities, and working style.
• Serve as a trusted advisor throughout the client relationship.
• Anticipate client needs instead of waiting for issues to arise.
• Translate client feedback into actionable recommendations for internal teams.
• Monitor the overall health of client relationships and identify areas requiring attention.
• Coordinate internally to resolve challenges and keep commitments on track.
• Lead client conversations around priorities, changes, and opportunities.
• Identify opportunities to improve how clients work with our team.
• Gather and communicate client insights that can inform company decisions.
• Help create scalable approaches for managing recurring client needs.
• Maintain accurate records of important client information, decisions, and follow-ups.
• Partner with leadership on sensitive client situations and strategic priorities.

What We’re Looking For

• 3+ years in customer success, client success, account management, consulting, partnerships, or a similar client-facing role.
• Experience supporting clients in a tech, SaaS, AI, startup, or digital environment is highly preferred.
• Strong business judgment and the ability to understand the “why” behind a client’s request.
• Comfortable using technology and learning unfamiliar platforms quickly.
• Excellent communication skills, particularly in written business communication.
• Able to confidently manage conversations with different levels of stakeholders.
• Strong analytical and problem-solving skills.
• Highly organized with excellent follow-through.
• Comfortable working independently in a remote environment.
• Able to balance client needs with business priorities.

The Right Person
You don’t see yourself as someone who simply responds to clients. You see yourself as someone who helps clients succeed.
You naturally ask questions, connect the dots, identify risks, and look for ways to make the relationship stronger. You’re comfortable saying, “Here’s what I recommend,” rather than simply asking, “What would you like us to do?”

Apply here: https://operationsarmy.com/application