Client Services Manager

Job Description

The Client Services Executive will act as the primary coordination point between the client and Metaverse911's internal teams after a project is confirmed. The role requires someone who is highly organised, proactive and comfortable coordinating multiple people, deadlines and project requirements simultaneously. This is not a cold-calling or sales role.

The primary responsibility is to make sure that clients receive the right solution, at the right time, with clear communication throughout the project.

\n

Key ResponsibilitiesClient Communication

\n

\n
• Act as the primary point of contact for assigned clients after project confirmation.
\n
• Understand the client's final requirements, timelines, venue details and deliverables.
\n
• Conduct regular client follow-ups and project update calls.
\n
• Ensure clients receive timely updates instead of having to continuously follow up.
\n
• Document client feedback, approvals and changes clearly.
\n
• Maintain professional communication through email, WhatsApp, calls and meetings.
\n

\n

Project Coordination

\n

Coordinate projects involving solutions such as:

\n

\n
• HoloBox implementations
\n
• AR experiences
\n
• VR/MR applications
\n
• AI-based experiences
\n
• Interactive kiosks
\n
• Holographic solutions
\n
• Exhibition technology
\n
• Immersive content
\n
• Custom XR implementations
\n

\n

Internal Team Coordination

\n

Work closely with:

\n

\n
• XR developers
\n
• Designers
\n
• 3D/content teams
\n
• Hardware teams
\n
• Operations
\n
• Logistics
\n
• Vendors
\n
• Sales team
\n
• On-site implementation teams
\n

\n

Ensure every department clearly understands:

\n

\n
• What needs to be delivered
\n
• Client expectations
\n
• Deadlines
\n
• Pending approvals
\n
• Dependencies
\n
• Changes requested by the client
\n

\n

Project Documentation

\n

Maintain proper documentation for every project, including:

\n

\n
• Client requirement sheet
\n
• Project brief
\n
• Scope of work
\n
• Client approvals
\n
• Content received from the client
\n
• Development status
\n
• Hardware requirements
\n
• Logistics details
\n
• Installation requirements
\n
• Event/venue information
\n
• Project timelines
\n
• Final delivery confirmation
\n

\n

Project information should always be updated and accessible to the relevant internal teams.

\n

Timeline Management

\n

\n
• Create and maintain project timelines.
\n
• Follow up internally before deadlines are missed.
\n
• Identify possible delays or dependencies early.
\n
• Escalate risks to the management team in advance.
\n
• Ensure client approvals are received according to project schedules.
\n

\n

Exhibition & On-Site Coordination

\n

Many Metaverse911 projects are implemented at exhibitions, conferences, corporate offices and experience centres.

\n

The Client Services Executive may therefore be required to:

\n

\n
• Coordinate with exhibition agencies.
\n
• Collect booth drawings and technical specifications.
\n
• Confirm electricity, internet and space requirements.
\n
• Coordinate equipment movement and logistics.
\n
• Coordinate installation schedules.
\n
• Coordinate with venue teams and vendors.
\n
• Support the implementation team remotely or on-site when required.
\n

\n

Occasional travel may be required depending on the project.

\n

Client Experience

\n

The role should ensure that every client experiences:

\n

Clear Communication → Professional Execution → Timely Delivery → Smooth Implementation

\n

After project completion:

\n

\n
• Collect client feedback.
\n
• Identify additional requirements.
\n
• Document project learnings.
\n
• Coordinate photographs/videos/case-study materials where applicable.
\n
• Highlight potential repeat-business opportunities to the business team.
\n

\n

Key Performance Indicators

\n

Performance will primarily be measured on:

\n

\n
• Projects delivered on time
\n
• Client satisfaction
\n
• Response time to clients
\n
• Accuracy of project documentation
\n
• Timely client approvals
\n
• Internal coordination effectiveness
\n
• Reduction in project escalations
\n
• Number of projects managed successfully
\n
• Proper project closure and documentation
\n
• Repeat client engagement
\n

\n

Skills Required

\n

We are looking for someone who has:

\n

\n
• Strong communication skills
\n
• Excellent follow-up ability
\n
• Good written English
\n
• Strong organisational skills
\n
• Attention to detail
\n
• Ability to manage multiple projects simultaneously
\n
• Ability to work with strict timelines
\n
• Confidence while interacting with corporate clients
\n
• Strong coordination and problem-solving skills
\n
• Working knowledge of Excel/Google Sheets and PowerPoint
\n
• Comfort working with CRM/project-management tools
\n
• Willingness to learn emerging technologies
\n

\n

You do not need to be an AR/VR technical expert.

\n

However, you should be curious about technology and capable of learning how our solutions work.

\n

Preferred Background

\n

Candidates with experience in any of the following will be preferred:

\n

\n
• Client servicing
\n
• Account management
\n
• Event management
\n
• Exhibition industry
\n
• Experiential marketing
\n
• Digital agencies
\n
• Technology companies
\n
• Project coordination
\n
• Customer success
\n
• B2B client management
\n

\n

Experience: 1–4 years preferred.

\n

Fresh graduates with exceptional communication, ownership and organisational skills may also be considered.

\n

What We Are Looking For

\n

We are specifically looking for someone who does not wait for someone else to remind them about every task.

\n

The ideal person naturally thinks:

\n

"What is pending? Who needs to respond? What could delay this project? What does the client need next?"

\n

You should be comfortable taking ownership of a project and driving different stakeholders until the project is successfully completed.

\n

Work Environment

\n

\n
• Full-time position
\n
• Work From Office
\n
• Noida, Delhi NCR
\n
• Client-facing role
\n
• Fast-moving project environment
\n
• Opportunity to work directly on AR, VR, Mixed Reality, AI and HoloBox implementations for enterprise clients
\n