Client Services Manager

• Provide leadership, direction and support to professional and administrative staff within a Community Service Centre
• Manage all aspects of Community Service Centre operations, including human resources, finance, office administration, performance monitoring and reporting
• Deliver DCJ core functions and services to vulnerable children, young people and families
• Establish collaborative relationships with community partners and NGOs to integrate local service provision
• Lead implementation of operational changes aligned with DCJ’s corporate and strategic direction
• Develop strategies and make decisions in emotionally charged, difficult and controversial situations
• Build and monitor a fair, inclusive and diverse workplace culture
• Develop unit plans addressing team capability, strengths, development opportunities and continuous improvement
• Address and resolve team and individual performance issues in a timely and effective manner
• Work closely with Aboriginal communities and lead a significant Aboriginal workforce

Requirements

• Tertiary qualification in social work, social/Behavioural Science, Welfare or a related discipline, and/or equivalent knowledge, skills and experience
• Demonstrated commitment to ongoing professional development
• Strong cultural capability and commitment to culturally safe practice
• Ability to build and maintain respectful relationships with Aboriginal people, communities and stakeholders
• Applicants should currently reside within the district or relocate before commencing employment
• Valid driver’s license
• Willingness and ability to travel to local offices including Broken Hill, Dareton and Wilcannia, and across the broader South West NSW region
• Subject to reference checks
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Core Competencies

Demonstrates strong leadership and operational management skills within a Community Service Centre, focusing on human resources, finance, and performance monitoring. Exhibits cultural capability and commitment to building respectful relationships with Aboriginal communities and stakeholders.

Highest-signal resume keywords

• Leadership
• Community Engagement
• Cultural Capability
• Operational Management
• Performance Monitoring

ATS Optimization KeywordsHard Skills

• Tertiary Qualification in Social Work
• Human Resources Management
• Finance Management
• Office Administration
• Performance Reporting
• Strategic Planning
• Continuous Improvement

Soft Skills

• Conflict Resolution
• Relationship Building
• Team Development
• Emotional Intelligence

Certifications & Qualifications

• Valid Driver's License
• National Criminal History Record Check
• Working with Children Check

Industry Keywords

• Community Service
• Aboriginal Workforce
• Culturally Safe Practice
• Vulnerable Children and Families
• Collaboration with NGOs

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