Client Services Associate Project Manager

Job Summary: The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment. The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project.

The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards . Essential Job Responsibiliti esEnsures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partner s.Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadline s.Obtain, examine and prepare client data for Inta keAssist in troubleshooting and resolving any client issues with delivered or hosted da taHandle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporti ngProvide matter specific support on items such as privilege log generation, media tracking, and project specific reporti ngUnderstand project budgets and obtain required approvals before incurring additional costs outside of project estimat esEnsures continuity of client service between shifts by providing clear handoffs and client update s.Drives overall client satisfaction through effective coordination and communication of client deliverable s.Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experien ceEnsure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently me t. Qualifications & Characterist icsBachelor’s degree in Technology, Law, or an equivalent discipli ne.Minimum 4+ years of experience in eDiscovery Client Services or eDiscovery Operatio ns.Willingness to work in US business hours (India night shift), with flexibility to work on weekends as requir ed.Hands-on experience with Relativity is mandato ry.Proficiency in PowerPoint, Excel and BI is highly desirable and an added advanta ge.Demonstrated success in working on multiple simultaneous projec ts.Oral and written communication skills that demonstrate a “white glove” approach to servi ce.Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requiremen ts.Capacity to learn quickly and adapt to changing industry tren ds.