Client Relationship Manager (Commercial Banking)

About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Client Relationship Manager (Banking) Role Summary Join us as a Client Relationship Manager and help shape high-value client partnerships through strategic guidance, responsive service, and growth-focused solutions. This role is ideal for a relationship-driven professional who excels at deepening client connections, solving complex needs, and creating long-term value across institutional trust and commercial banking accounts. Key Responsibilities Manages service and relationship needs for institutional trust and commercial banking clients.

Builds client relationships and identifies opportunities to expand products and services. Partners with internal relationship teams to grow shared client accounts. Anticipates client needs and delivers tailored solutions.

Responds to client inquiries and coordinates daily account activity. Collaborates across the bank to implement client solutions. Maintains accurate documentation of services, procedures, and client communications.

Develops insight into client goals, business models, and market challenges. Advises clients on products, regulations, and market developments affecting their business. Promotes relevant solutions and supports successful implementation of new services.

Supports client profitability and relationship growth. Assesses client creditworthiness. Travels as needed to support client service and business development.

Qualifications College degree or equivalent experience. 5+ years of client service experience in financial services or banking. Strong knowledge of banking, funds, treasury management, and client relationship management. Strong negotiation, leadership, sales, and client service skills.

Proficiency in Excel, PowerPoint, and reporting tools. Knowledge of laws and regulations related to credit, operational, and compliance risk. Understanding of portfolio management concepts.

Technical aptitude with data, systems, and digital tools. AML/KYC, APIs, and ISO 20022 knowledge is a plus. Salary Range $95,565–$130,000 (base pay).

Northern Trust provides a comprehensive benefits package including retirement benefits (401(k) and pension), health and welfare benefits (medical, dental, vision, spending accounts, disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Reasonable Accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected]. #J-18808-Ljbffr