Client Experience Manager at Sephora

Elevate client interactions with Sephora Canada as a Client Experience Manager. Drive team performance and prioritize exceptional customer experiences in a full-time position. In this role, you will lead the Stage Experience Leads and Beauty Advisors.

Your focus lies on coaching, driving metrics-driven performance, and ensuring the store atmosphere reflects our commitment to client satisfaction. Lead impactful training sessions and engage directly with clients to enhance the in-store experience while managing events and visual merchandising. Key Responsibilities: • Execute training for new and existing Beauty Advisors • Respond to client feedback and serve as Client Experience Lead • Manage in-store events with the Beauty Services team • Assist Operations with merchandising and store cleanliness • Engage with vendors and evaluate brand training effectiveness Requirements: • 2-4 years of management experience in retail or beauty • Proven ability to motivate and coach diverse teams • Strong verbal and written communication skills • Composure in challenging management situations • Ability to lift up to 50 pounds for stocking tasks Drive exceptional client experiences while leading a motivated team at Sephora Canada. #J-18808-Ljbffr