Claim & Admin Assistant

Claim & Administration Assistant

Join a Leading Australian Building Products Manufacturer

Our client is a well-established Australian manufacturer supplying high-quality insulated building products to the commercial, industrial and residential construction sectors. Known for their commitment to quality, innovation and customer service, they are looking for a Claim & Administration Assistant to join their busy and supportive team.

In this role, you'll be responsible for managing warranty and non-conformance claims, supporting customers, and working closely with internal departments to ensure issues are resolved efficiently and professionally. This is a fantastic opportunity for someone who enjoys problem-solving, administration and delivering outstanding customer service.

What's on Offer?

• Permanent full-time opportunity
• Salary between $60,000 - $70,000 + Super
• Supportive and collaborative team environment
• Stable role with a respected Australian manufacturer
• Opportunity to grow your administration and customer service career

Key Responsibilities

• Manage incoming warranty and non-conformance claims.
• Investigate claims by reviewing documentation and liaising with production and quality teams.
• Keep customers updated throughout the claims process.
• Coordinate product remakes, reworks and customer credits.
• Maintain accurate records and claims documentation.
• Assist with order processing and resolve discrepancies.
• Provide general administrative support across the team.
• Contribute to continuous improvement initiatives and process enhancements.

About You To be successful, you'll bring:

• Previous experience in administration, customer service or claims management.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and a proactive approach to problem-solving.
• Confidence using Microsoft Office and business systems.
• A positive attitude and the ability to work collaboratively in a team.

Highly Regarded

• Experience in a manufacturing, construction or industrial environment.
• Exposure to warranty claims, quality assurance or non-conformance processes.
• Experience using ERP or order management systems.

If you're looking for a role where your organisational skills and customer-first approach will make a real impact, we'd love to hear from you.

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