Casual Customer Service Agent

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design,buildandoperateworld class, next generation data centres, usingcutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

NEXTDC is an exciting ASX 100-listed technology company, only 16years young andoperating17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AIthrives

Job Description

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team,you’llensurea great experiencein all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to thisyou’llact as concierge for your facility; this entails coordinating thelogisticsandaccuratedocumentation of deliveries.

We have an opportunity for experienced customer centric individuals to join us on aCasual basis,offering between 15-25 hours per week, from Monday to Friday, or as agreed with the potential to work at our sites inPerth (Malaga and New Castle St).

Work the hours that work for you!To be successful in this roleyou’llhave:

Customer Focus

• Greet all visitors to facility ina timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provideaccurateadvice and guidance on customer service requests and incidents.
• Take telephone calls to facility from both internal and external customers.
• Assistwith coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels asrequiredon:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or elevaterequests and incident to theappropriate resolvergroup.
• Responsible for approving, accepting, and securely storing customer deliveries.

Qualifications

Your proven commercial experience will see you bringing:

• Excellent customer service skills, both over-the-phone and face-to-face
• Highly developed interpersonal skills and communication skills, both written and verbal
• Wellpresented with a professional and efficient manner
• Strong time management skills with the ability to multitask
• Ability to work independently; be proactive, organised, and diligent
• High attention to detail and accuracy, methodical, and task oriented
• Must be an Australian Citizen

Additional Information

• Be part of a fast-growing, future-focused technology company
• Play a key role in supporting AI and digital infrastructure in Australia
• Thrive in a collaborative, inclusive, and values-driven culture
• Access career development and progression opportunities as we expand

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

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